Grievance Redressal

Last updated: 22 October 2026

If you have a complaint about a product, payment, delivery or any content on this website, please contact our Grievance Officer. As per the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 your complaint will be handled promptly.

Grievance Officer

Customer Care Head
Grievance Officer, Govind Traders
Govind Traders, Office No. O-467, Gaur City Centre, Sector 4, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh - 201318
Email: govind5688kumar@gmail.com
Phone: +91 9220133404 (Monday - Saturday, 10:00 AM - 7:00 PM IST)

Resolution timeline

Complaints are acknowledged within 48 hours, resolved within 15 days. Payment related issues are also forwarded to the payment gateway (Cashfree / HDFC Bank) where required.

How to complain

Email us with your order ID, registered mobile number and a short description (attach photos if the item is damaged).